Frequently Asked Questions
Everything you need to know about your journey to healthier skin.
How do I determine which Murad products are right for my skin type?
We recommend taking our online Skin Quiz or consulting our regimen guide. Our products are color-coded by skin concern: blue for acne, green for environmental shield/anti-aging, and purple for hydration.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product (even if used) within 60 days for a full refund of the purchase price, minus shipping.
Are Murad products cruelty-free?
Yes, Murad is a PETA-certified cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please visit our shipping information page for a full list of available countries and estimated delivery times.
Can I use multiple discount codes on one order?
Our system allows only one promotional code to be applied per order. Discount codes cannot be combined with other offers, subscription discounts, or sets that are already discounted.